• How many passengers travel on helicopter?

    Our helicopters can accommodate six (6) to seven (7) passengers per flight.

  • What happens if there are weather concerns?

    In the event inclement weather prevents Sundance Helicopters from operating the tour, our passengers have the ability to cancel and receive a full refund or reschedule their travel to the next available flight for no additional cost.

  • How can I fly in the front seat(s)?

    Seating assignments are based on weights and balance for the flight and are determined by the weight of all passengers traveling. While we can document your request to occupy the front seat(s), there is no guarantee. However, on our landing flights; our pilots will attempt to change seating for the return flight in order to provide different views for all passengers.

  • Can you tell me more about the limousine pickup?

    Our shared limousine service is provided by ODS and will be marked with ODS lettering on the vehicle and Sundance Helicopters signage in the front and side windows. If you are unable to locate your limousine please contact us at 702.736.0606.

  • Why do you need to know my weight?

    Flights are planned based on the weights of our passengers. This information is necessary in order for us to balance the aircraft prior to your flight. Customers are responsible for providing accurate weights when booking a reservation for travel on Sundance Helicopters. Customers will be weighed at check-in and if their actual weight far exceeds their declared weight, they may be removed from their flight without refund. Please provide this information in pounds, kilos or stones.

  • Are you able to assist a single handicap/disable passenger in and out of the helicopter?

    Sundance Helicopters makes every effort to accommodate customers with disabilities.Sundance Helicopters is the only Grand Canyon Tour Operator who provides wheelchair access to the Grand Canyon. Manual wheelchairs are provided at our picnic areas and are also available for use at the Grand Canyon West terminal.

    All wheelchair bound Customers traveling on Sundance Helicopters are required to be accompanied by a responsible person capable of aiding the person in and out of the aircraft if necessary and in the case of an emergency. This policy exists in the event of an emergency that would require the pilot’s full attention which may limit his/her ability to assist the disabled Customer.

    Due to the rocky terrain at the Grand Canyon, steps are not provided and all passengers must board and deplane the aircraft using the helicopter skids.

  • What are your ID requirements?

    A government-issued photo ID is required for passengers 18 years and older.

  • Do you allow bags and backpacks on flights?

    In order to create an awe-inspiring experience for all of our passengers, bags are not permitted on our flights. We do provide lockers on site that can be used free of charge.

  • What is the age of a lap child?

    Under 2 years of age.

  • What time is hotel pickup?

    We schedule limousine pickups approximately 60 to 90 minutes prior to flight time in order to allow sufficient time for check-in and for our guests to review the required FAA safety briefing.

  • How long is the flight?

    Flight times vary according to tour. Please see tour detail page for more information about each tour.

Can't find the answers to your questions?

Contact us directly.

  • Email Us
  • US Toll Free : 800.653.1881
  • International : 1.702.736.0606
  • Write To Us : 5596 Haven St, Las Vegas, NV 89119