Terms & Conditions

Tour times are approximate and may vary depending on weather conditions and other unforeseen events.

Prices, aircraft model and tour itineraries are subject to change without notice.

Tours require a minimum number of passengers to operate. Sundance reserves the right to upgrade passengers onto alternative aircraft and tours for operational reasons.

Adult passengers (18 and older) are required to provide government-issued identification and children under the age of 2 are required to have proof of age (passport or birth certificate).

Guests weighing over 275 pounds (A-Star) or 300 pounds (EC-130) may be charged an additional comfort seat. All passengers will be required to have their body weights verified during our check-in procedure. While we do make every reasonable attempt to seat passengers from the same reservation together, for safety reasons and due to the weight sensitivity of our aircraft, passengers who exceed the maximum or do not meet the necessary weight and balance of an aircraft, or passengers who do not disclose accurate weights, may be flown separately from their party on a different aircraft.

For safety reasons, FAA regulations require Sundance Helicopters to refuse aircraft boarding for passengers who appear to be intoxicated or under the influence of drugs or alcohol; these guests will not be eligible for a refund.

A 24-hour cancellation notice is required for most tours unless specified for any of the specialty tours; no-shows at the time of departure will be charged in full and will not receive a refund. Reservations for groups of 12 or more and weddings require a minimum of 30 days cancellation notice in order to receive a refund, minus any costs incurred to date for the event. Custom charters cancelled less than 48 hours prior to event will receive a 50% refund.

Please call 1-702-736-1099 or 1-800-653-1881 at least 24 hours before your tour to reconfirm your tour details and pickup location.

DISCLAIMER OF LIABILITY FOR THIRD PARTY SERVICES. As part of its services to the you, Sundance Helicopters may provide access and/or tickets to third party services and content (“Third Party Services”). SUNDANCE HELICOPTERS DISCLAIMS ANY AND ALL LIABILITY, INCLUDING ANY EXPRESS OR IMPLIED WARRANTIES, WHETHER ORAL OR WRITTEN, FOR SUCH THIRD PARTY SERVICES. THE CUSTOMER ACKNOWLEDGES THAT NO REPRESENTATION HAS BEEN MADE BY SUNDANCE HELICOPTERS AS TO THE FITNESS OF THE THIRD PARTY SERVICES FOR THE CUSTOMERS INTENDED PURPOSE.

SUNDANCE HELICOPTERS GIFT CERTIFICATES TERMS & CONDITIONS

Validity

Gift Certificates with a dollar value are valid for 1 year from the date of purchase.

Redemption

In order to redeem your Sundance Helicopters gift certificate, please call 702.736.1099 or email reservations@sundancehelicopters.com. Mention your reservation number and the gift certificate amount will be applied to your booking. You will receive a confirmation email for your upcoming tour. We would prefer a two weeks’ notice when booking a Sundance Helicopter tour. A calendar of available helicopter tour dates for your tour is located under ’book tour’ on the information helicopter tour page.

It is the certificate holder's responsibility to ensure the certificate is redeemed before the expiration date of their voucher. Certificates are not redeemable for cash value and cannot be redeemed to purchase another certificate. Gift certificates can be bought in dollar denominations and applied towards any of Sundance’s awe-inspiring helicopter tours. Gift certificates purchased under the specific helicopter tour name are applicable to that specific tour and cannot be exchanged for any other tour. If you wish to exchange the gift certificate for a different tour, you will need to cancel the booking and book the new tour and pay the difference of the original purchased gift certificate helicopter tour and the new chosen helicopter tour.

Transferring your voucher to someone else.

You can transfer your certificate to another person. Please call Sundance Helicopters at 702.736.1099 or email reservations@sundancehelicopters.com to explain the transfer. You will need to release information such as name, last name, weight, phone number, and email address for the new recipient(s).

Flexibility

The value of your certificate is fully flexible, and is transferable towards any Sundance Helicopter tour products.

Discontinuing an item purchased

Sundance Helicopters reserves the right to discontinue the sales of any helicopter tour purchased on a certificate, but agrees to replace the item discontinued with any other helicopter tour of the same value or refund the purchase amount in full.

14-Day ‘change of mind’ Refund Policy

If you are not completely satisfied with the gift certificate that you have purchased from Sundance Helicopters, then you may request a refund of the gift certificate within 14 days of the purchase date. The refund amount will exclude any delivery charges or service fees paid at the time of the purchase. Refunds are only permitted for gift certificates that have not been used in whole or in part. Refunds can only be processed back to the original purchaser of the gift certificate.

After a period of 14 days has elapsed from the date of purchase of the gift certificate, the gift certificate will be non-refundable in whole or in part. However, our gift certificates are fully flexible and may be exchanged to be used towards another Sundance Helicopters tour product.

All sales are final after the 14-day cancellation window for gift certificates.

Upon reserving seats on a Sundance Helicopter tour, the cancellation policy for the tour is 24 hours prior to flight time without penalty. After the 24 hours from the tour date, standby policy applies. The standby policy procedure is calling our Sundance Helicopters reservations department for seat availability 90 minutes prior to flight time. Restrictions do apply.

Promotional Codes

Promotional codes are not applicable to gift certificates after purchased.

Shipping and Postage

Free Shipping is offered for gift certificate orders over $100. If multiple gift certificates are purchased in one order, then Free Shipping is offered if the average gift voucher is greater than $100.

Payment

We accept Visa/MasterCard, Discover, and American Express credit cards. We do not accept cash on gift certificates.